Card Withdrawals
Card withdrawals are temporarily unavailable on the backend: a withdrawal order of type withdraw is rejected with the error code CARD_WITHDRAWAL_DISABLED. Withdrawals are currently available in crypto only -- see Crypto Withdrawals. The description below is kept for reference and describes the flow as it works when the feature is enabled.
Withdraw RUB from your Intotes balance to your bank card. A platform operator processes the transfer manually. Commission is 0%.
How It Works
1. Create a Withdrawal Order
POST /api/v1/card/orders
Request body:
{
"type": "withdraw",
"amount_kopecks": 500000,
"payment_details": {
"card_number": "2200 1234 5678 9012"
}
}
| Field | Type | Description |
|---|---|---|
type | string | Must be "withdraw" |
amount_kopecks | integer | Withdrawal amount in kopecks (e.g., 500000 = 5,000 RUB) |
payment_details | object | Your bank card details where funds should be sent |
Response:
{
"id": 58
}
The payment_details object must include the card number (and optionally the bank name or holder name) so the operator knows where to send the money.
2. Operator Processes the Withdrawal
The platform operator receives a notification about your withdrawal request. They transfer the specified amount from the platform account to your card and mark the order as completed.
3. Balance Deducted
Your balance is deducted when the withdrawal order is created. If the order is cancelled, the amount is returned to your balance.
Order Status Flow
pending --> completed
|
+--> cancelled
| Status | Description |
|---|---|
pending | Order created, operator will process the transfer |
completed | Operator sent funds to your card |
cancelled | Order cancelled, balance refunded |
Chat With Operator
If you need to update your card details or have questions, use the integrated chat:
Send a message:
POST /api/v1/card/orders/{id}/messages
{
"message": "Please use a different card: 2200 9876 5432 1000"
}
Read messages:
GET /api/v1/card/orders/{id}/messages?limit=50&offset=0
View Your Orders
GET /api/v1/card/orders/my?type=withdraw&limit=20&offset=0
Cancelling an Order
Cancel a pending withdrawal order to get your balance back:
POST /api/v1/card/orders/{id}/cancel
Only orders in pending status can be cancelled by the user.
Prerequisites
- Minimum deposit requirement -- If you received a sign-up bonus, cumulative deposits must total at least 1,000 RUB before any withdrawal is allowed.
- Wagering requirement -- If you received a cashback bonus, your bet turnover must meet the wagering threshold before you can withdraw more than your net deposited amount.
- No active order -- You cannot have two active card withdrawal orders simultaneously.
Error Codes
| Code | Description |
|---|---|
MIN_DEPOSIT_REQUIRED | You need a minimum total deposit of 1,000 RUB before withdrawing |
WAGERING_REQUIREMENT_NOT_MET | Wagering requirement not met; withdrawal capped at deposited funds |
ACTIVE_ORDER_EXISTS | You already have an active card order of this type |
AMOUNT_TOO_LOW | Amount is below the minimum withdrawal limit |
AMOUNT_TOO_HIGH | Amount exceeds the maximum withdrawal limit |
MISSING_PAYMENT_DETAILS | Payment details (card number) are required for withdrawals |
CARD_DISABLED | Card payments are temporarily unavailable |